We have renewed our website. Check out the new site and leave your feedback – we will raffle three gift cards worth €50 among those who have responded to the survey by 31.7. Read more about the upgrade

NOTE: The Manor Hotel and restaurants will be closed from Sun 29.6. 15.00 – to Mon 30.6. 06.00 due to maintenance work. The Spa Hotel, Spa Cafe & Lounge and the spa will operate normally during the maintenance.

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Missing points

Is there points missing in your member account?

Missing points
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Retroactive points accumulation

If you are a member of the Lapland Hotels Club and your points do not appear in your member profile within four days of checking out from one of our hotels, you can contact us using this form. We will check and update the situation or get in touch if necessary.

Please review the terms before submitting a points recording request, as the answer to missing points may be found there.

Missing points in your membership account?

If you are a Lapland Hotels Club member and your points are not showing in your member profile after staying at one of our hotels, you can contact us using this form. We will check and update the status or contact you if necessary.

Please note that registering points to a member's Lapland Hotels Club account may take four days from the check-out date. You may add points within 6 months of your stay.

Please also review the terms before submitting a points registration request, as the answer to missing points may be found there.