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Frequently asked questions
Frequently asked questions
Frequently asked questions
We have gathered frequently asked questions on this page so that you can get an answer to your question as quickly as possible.
What does the room rate include?
The room rate at Haikko includes accommodation, breakfast, access to the spa and gym, as well as free parking. Spa visits must be booked in advance by appointment, please book a spa visit.
The age limit for the pool, saunas, and Spa Lounge after 18.00 is 12 years. The age limit for the gym is 12 years.
Where can I find the best room rate?
You can book a room or a holiday package most affordably directly through Haikko's website. The room rate for the day varies depending on availability, day of the week, and month.
We also have a best price guarantee. Read more about this
Do I earn Lapland Hotels Club points from Haikko's services and gift cards?
Yes, Haikko is included in the Lapland Hotels Club membership program, and stays accumulate member points, as well as other membership benefits that can be utilized.
Can I use Lapland Hotels gift card at Manor & Spa Hotel Haikko?
Yes, an open gift card of Lapland Hotels chain is also valid at Manor & Spa Hotel Haikko.
How do I book with a gift card?
You can find information about the validity periods, contents, booking with gift cards, and payment from here.
Where is the reception located?
The hotel has two receptions: one in the Spa Hotel and one in the Manor Hotel. The Spa Hotel has its own reception for guests staying in the Spa Hotel. Similarly, the Manor Hotel has its own reception to serve guests staying in the Manor.
When can I check in to the hotel?
Check-in
You can check in starting from 15.00. If you arrive earlier, you can leave your luggage at the hotel's luggage storage until your room is ready.
If you wish to arrange an early check-in in advance, please contact the reception the evening before. Please note that there may be an additional charge for early access to the room.
When should I check out of the room?
Log out
The room is available for you until 12.00 on the day of departure. If you wish to check out later than 12.00, please contact the hotel. Late check-out costs €30 and availability must be confirmed by the hotel. Therefore, please contact the hotel on the evening before your arrival or at the latest on the morning of the departure day.
Additional services and room service
Celebrate your visit by ordering bubbly drinks, snacks, or roses to your room. By ordering services in advance, you ensure a pampering start to your vacation.
Through room service, you can also order food and drinks to your room on-site. Room service orders from the butler by phone: +358 40 741 3074.
You can add additional services to your reservation by selecting the room type during booking or by modifying your reservation afterwards
How do I get to the hotel by car, bus, boat or helicopter?
In Haikko, you don't have to worry about parking because the hotel has a large parking area. For boaters, there is a guest marina and also a helipad in the area. From here you can also find information about charging points for electric cars and arriving by bus, by boat and by caravan.
Are there family, pet, allergy-friendly or accessible rooms in Haikko?
Extra bed
In the two person Premium Twin rooms of the Spa Hotel, we can provide an additional single bed. There is a limited number of extra beds available, please inquire about availability. varaukset@haikko.fi or +358 19 57 601.
Rooms for families and small groups 3–4 persons
The Spa Hotel has spacious Deluxe rooms with beds for four people, double bed for two and sofa bed for two. You can book a Deluxe room at the Spa Hotel directly from Haikko's website.
In addition, there are a few Standard family rooms at the Spa Hotel, so-called connecting Combi rooms. with beds for four people, as well as a few Classic rooms with a sofa bed and Imperial rooms with a sofa bed at the Manor Hotel. Please inquire about availability varaukset@haikko.fi or +358 19 57 601.
Room for guests with reduced mobility, accessibility
In the spa hotel, there is one Premium Twin room with two separate beds, 2 x 90cm, available for a hotel guest with reduced mobility, featuring so-called "adapted accessibility". Please note that there are thresholds at the sliding door of the bathroom and the door of the hotel room. Please inquire about availability from customer service by phone. You can add the request for an accessible room through the additional services section when making an online reservation.
Hotel room for travelers with pets
Pets are welcome in our Spa Standard Double and Spa Premium Twin room types. Pet-friendly rooms are available in limited numbers, so we recommend booking in advance. You can add a pet to your online reservation as an additional service after selecting your room, or contact our reception to reserve a pet-friendly room.
Children's accommodation prices including use of the spa and breakfast and example prices for extra beds, additional charge for pets:
Extra bed for adults: €30 per person per night in a Premium room, and in other room categories an extra bed or sofa bed is €40 per person per night. No extra bed available for Standard rooms.
Extra bed for children aged 4–12: -50% of the adult price in the same room.
All 4-year-old children: free of charge in parents' room without their own bed, or possibility to get a travel cot for 0–3 year olds upon prior reservation.
Pet fee €30 per stay including 1–2 pets.
How can I book a table / treatment / spa visit?
Haikko is a popular place. To ensure the availability of services during your visit, we recommend making reservations for the Spa and Manor restaurant well in advance through our website, where you can easily see available times. Our online booking channels show the same availability as our customer service can book.
We stagger arrival times at the Spa and Manor restaurant so that we can serve our customers better. If you cannot find an available time for your desired slot, please check for later times or the booking situation for the next day.
In our hotel, you can also dine at the Spa Cafe & Lounge, where we serve without a reservation.
Can I get personal service for booking a meeting or event, or for booking a vacation?
Meetings or parties with at least 9 people or other group reservations
Haikko has its own knowledgeable sales service that is familiar with our premises and services and helps you organize a successful event. Send a reservation or an offer request for your group with a simple reservation form. Our sales service will contact you as soon as possible.
Haikko's group sales is open on weekdays. Please check customer service opening hours and contact information here.
Individual room and holiday bookings
Easily and quickly directly from Haikko's website, by email varaukset@haikko.fi or by phone +358 19 57 601. The availability shown on our online booking channels is the same as our customer service can book.
Please note that last-minute changes less than 48 hours before the reservation can only be made by phone or through the link in your email confirmation for online bookings.
Can you move around Haikko easily with a wheelchair?
We kindly ask you to inform us in advance when booking our services if you are using a wheelchair. This way we can try to arrange a suitable dinner table or meeting room with wheelchair access.
The hotel area of Haikko has challenging walking routes: the buildings are located on a slope and, for example, the manor house designed in the 1910s unfortunately does not fully meet today's accessibility requirements.
Some parts of the Spa Hotel and conference facilities are not fully accessible for wheelchair users without special arrangements. The Manor Hotel has one elevator and the Spa Hotel has two elevators. Unfortunately, it is not possible to install a portable ramp in all staircases, and having a personal assistant is recommended due to the challenging environment.
Our hotel does not have a fully equipped accessible room. Haikko Spa Hotel has one twin room with only "adapted accessibility". For more information, please contact the reception.